Manager, Food Services (Retail) – Providence Health Care – Vancouver, BC
Manager, Food Services (Retail)
Salary
Join Providence Health Care and lead the delivery of innovative, customer-focused retail food services across our organization!
Reporting to the Regional Manager, Food Services (Retail), the Manager, Food Services (Retail) provides operational and strategic leadership for retail food service operations, including cafeterias, coffee shops, vending, and catering services across designated PHC sites. This role is responsible for ensuring high-quality service delivery, enhancing the customer experience, and optimizing financial, human, and material resources.
As a key leader, you will drive service innovation, support business growth opportunities, and champion continuous improvement initiatives that enhance operational performance and customer satisfaction. Working collaboratively with internal and external partners, you will lead teams, oversee retail programs and systems, and contribute to the development and implementation of strategies that support PHC’s commitment to service excellence and exceptional customer experiences.
What You Bring
Education, Training and Experience:
- Bachelor’s Degree in Food Service Nutrition Management, Dietetics, or Nutrition
- Current registration with the College of Health and Care Professionals of British Columbia or Canadian Society of Nutrition Management
- Five (5) to seven (7) years’ recent, related experience including three (3) years of leadership experience in food services management in a hospital or similar large institutional environment or an equivalent combination of education, training and experience.
- Current Food Safe Level 1 and 2 certifications.
- Red Seal Chef Certification or graduation from a recognized culinary training course or equivalent is an asset.
- Experience in a unionized environment is an asset.
- Project management training and/or experience are an asset.
Skills and Abilities:
- Demonstrated ability to plan, consolidate, and deliver high quality services in a cost-efficient, customer-focused manner.
- Broad knowledge of Retail Food Services in the health care system.
- Demonstrated knowledge of quality assurance systems.
- Knowledge of industry-recognized Food Safe and infection control procedures.
- Demonstrated ability to resolve issues in a customer service environment, tactfully and equitably, with minimal supervision.
- Demonstrated ability to handle stressful situations in a consistent and positive manner.
- Demonstrated analytical, problem solving and dispute resolution skills.
- Excellent communication skills with various levels of the organization, both orally and in writing.
- Ability to promote and ensure compliance with local regulations and accreditation standards.
- Demonstrated ability to lead and motivate teams through effective coaching, mentoring, and performance management.
- Demonstrated ability to work effectively, both independently and as part of a team.
- Effectively prioritize workload and ability to work under pressure to meet deadlines.
- Demonstrated ability to operate related equipment including relevant computer applications.
- Use of a personal vehicle to travel between multiple sites.
- Physical ability to perform the duties of the job.
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