Manager, Support Services
Manager, Support Services
(Full–time)
Villa Cathay Care Home invites you to join us in making a difference!
Villa Cathay Care Home is committed to providing the highest quality, individualized and
professional care to our seniors. By creating a safe, warm, and culturally focused Home,
our elderly residents and their families find comfort, respect, and dignity. Our
interdisciplinary team of professionals provides care with love and respect, honoring the
dignity of seniors.
JOB SUMMARY
Reporting to the Executive Director and serving as an integral member of the Villa Cathay
Care Home (VCCH) leadership team, the Manager, Support Services oversees all aspects
food, housekeeping, laundry, and janitorial services in strict adherence to established
regulations, food safety, and infection control guidelines, and with the mission, vision, and
values of VCCH. The Manager provides comprehensive oversight, supervision, constructive
guidance, and exemplary leadership to both direct and indirect reports. Additionally, the
Manager is responsible for enhancing support services, advocating for resident and family
satisfaction, and leading the team in adopting a person–centered care approach.
(Full–time)
Villa Cathay Care Home invites you to join us in making a difference!
Villa Cathay Care Home is committed to providing the highest quality, individualized and
professional care to our seniors. By creating a safe, warm, and culturally focused Home,
our elderly residents and their families find comfort, respect, and dignity. Our
interdisciplinary team of professionals provides care with love and respect, honoring the
dignity of seniors.
JOB SUMMARY
Reporting to the Executive Director and serving as an integral member of the Villa Cathay
Care Home (VCCH) leadership team, the Manager, Support Services oversees all aspects
food, housekeeping, laundry, and janitorial services in strict adherence to established
regulations, food safety, and infection control guidelines, and with the mission, vision, and
values of VCCH. The Manager provides comprehensive oversight, supervision, constructive
guidance, and exemplary leadership to both direct and indirect reports. Additionally, the
Manager is responsible for enhancing support services, advocating for resident and family
satisfaction, and leading the team in adopting a person–centered care approach.
KEY RESPONSIBILITIES
1. Ensures compliance with organization–wide and site–specific standard operating
policies, procedures, and quality controls for food, housekeeping, and laundry
services.
2. Leads the development of operational plans and goals for each Support Services
department consistent with the VCCH’s mission and strategic plan. Collaborate with
the Executive Director and interdisciplinary leadership team to develop action plans.
3. Develops and manages the departmental budget, ensuring cost controls and inventory
management. Create budgets for special events as needed.
4. Gathers and analyzes performance indicators and surveys; report to the leadership
team as required to fulfil accreditation and quality standards.
5. Oversees the preparation and service of high–quality food using standardized operating
procedures, industry standards, and related internal and external policies.
6. Establishes and maintains inventory supply levels to minimize spoilage, loss, and
waste.
7. Develops procurement procedures and policies. Oversees sourcing, ordering, and
receiving of goods and services.
8. Recruits, hires, appraises, coaches and disciplines staff. Recommends and
participates in the termination of staff following HR policies.
9. Develops and delivers new staff orientation and in–service training to maintain work
standards. Evaluates staff work performance & recommends strategies for
improvements strategies.
10. Ensures resident satisfaction through surveys, meal rounds and regular
communication. Maintains a customer service focus by developing and maintaining a
strong knowledge of resident preferences and incorporates those preferences into
service delivery.
11. Facilitates ongoing communication with all stakeholders at the site including
administration, nursing, residents, and their families.
12. Designs menus for daily service as well as for special functions ensuring compliance
with regulations, and meeting residents’ nutritional and therapeutic needs and
preferences.
13. Develops and/or adjusts standardized recipes to ensure consistent high–quality
production outcomes including food safety, quality, nutritional & texture requirements,
quantity, portion sizes, and resident satisfaction.
14. Chairs regular department meetings and participates in facility–based meetings such as
site leadership, OH & S as required.
15. Implements and maintains a Food Safety Plan, HACCP, WHIMIS, workplace safety
regulations workplace.
16. Prepares and implements contingency plans for emergencies or service interruptions.
17. Collaborates with other departments to plan & deliver special events and programs as
required. May participate in Resident Council as required.
management. Create budgets for special events as needed.
4. Gathers and analyzes performance indicators and surveys; report to the leadership
team as required to fulfil accreditation and quality standards.
5. Oversees the preparation and service of high–quality food using standardized operating
procedures, industry standards, and related internal and external policies.
6. Establishes and maintains inventory supply levels to minimize spoilage, loss, and
waste.
7. Develops procurement procedures and policies. Oversees sourcing, ordering, and
receiving of goods and services.
8. Recruits, hires, appraises, coaches and disciplines staff. Recommends and
participates in the termination of staff following HR policies.
9. Develops and delivers new staff orientation and in–service training to maintain work
standards. Evaluates staff work performance & recommends strategies for
improvements strategies.
10. Ensures resident satisfaction through surveys, meal rounds and regular
communication. Maintains a customer service focus by developing and maintaining a
strong knowledge of resident preferences and incorporates those preferences into
service delivery.
11. Facilitates ongoing communication with all stakeholders at the site including
administration, nursing, residents, and their families.
12. Designs menus for daily service as well as for special functions ensuring compliance
with regulations, and meeting residents’ nutritional and therapeutic needs and
preferences.
13. Develops and/or adjusts standardized recipes to ensure consistent high–quality
production outcomes including food safety, quality, nutritional & texture requirements,
quantity, portion sizes, and resident satisfaction.
14. Chairs regular department meetings and participates in facility–based meetings such as
site leadership, OH & S as required.
15. Implements and maintains a Food Safety Plan, HACCP, WHIMIS, workplace safety
regulations workplace.
16. Prepares and implements contingency plans for emergencies or service interruptions.
17. Collaborates with other departments to plan & deliver special events and programs as
required. May participate in Resident Council as required.
Completes other duties related to the position as assigned.
QUALIFICATIONS
Education, Training & Experience
• Graduation from a recognized program in Nutrition and Food Services Management.
• Membership in the Canadian Society of Nutrition Management or Registered Dietician
mandatory.
• Food Safe Level 1 mandatory; Level 2 an asset.
• Minimum of five years supervisory experience in Support Services (Food Services /
HSPK & LNDY) in a geriatric residential setting, including staff management. Experience
with unionized staff is beneficial.
Skills and abilities
• Strong commitment to customer service, food safety, and environmental cleanliness.
• Comprehensive understanding of food safety and infection control protocols.
• Effective planning, problem–solving, coordination, and organizational skills.
• Exceptional leadership, coaching, and supervisory abilities.
• Team player capable of fostering high–functioning teams.
• Proficiency in conflict resolution and maintaining a harmonious work environment.
• Competence in operating kitchen, housekeeping, and laundry equipment.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with staff, residents, families, volunteers, and
visitors.
• Physical and psychological capability to fulfill job duties.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
Additional Information
• Must provide a clear criminal record check to work with vulnerable adults.
• Ability to work remotely and outside normal business hours may be required.
QUALIFICATIONS
Education, Training & Experience
• Graduation from a recognized program in Nutrition and Food Services Management.
• Membership in the Canadian Society of Nutrition Management or Registered Dietician
mandatory.
• Food Safe Level 1 mandatory; Level 2 an asset.
• Minimum of five years supervisory experience in Support Services (Food Services /
HSPK & LNDY) in a geriatric residential setting, including staff management. Experience
with unionized staff is beneficial.
Skills and abilities
• Strong commitment to customer service, food safety, and environmental cleanliness.
• Comprehensive understanding of food safety and infection control protocols.
• Effective planning, problem–solving, coordination, and organizational skills.
• Exceptional leadership, coaching, and supervisory abilities.
• Team player capable of fostering high–functioning teams.
• Proficiency in conflict resolution and maintaining a harmonious work environment.
• Competence in operating kitchen, housekeeping, and laundry equipment.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with staff, residents, families, volunteers, and
visitors.
• Physical and psychological capability to fulfill job duties.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
Additional Information
• Must provide a clear criminal record check to work with vulnerable adults.
• Ability to work remotely and outside normal business hours may be required.
Salary
$85,000–$90,000/year
How to Apply
To apply or for any inquiries, please email us at: hr@villacathay.ca and put “Manager,
Support Services” in the email subject line.
Successful applicants may be required to complete a Criminal Records Review Check.
As per the current Public Health Orders, all employees working in long term care are
required to be fully vaccinated for COVID–19. Proof of vaccination status will be required.
We appreciate and thank you all applications in advance for their interest, however, only
those candidates selected for an interview will be contacted
For more information click here.
