Manager, Food Operations

Come work as a Manager, Food Operations with Vancouver Coastal Health (VCH)!

Reporting to the Regional Director and/or Regional Manager, Food Operations, the Manager is responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of food operations for designated site(s), that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland Business Initiatives and Support Services (BISS)). In addition, he/she may be responsible for monitoring the performance of contracted support services and customer service management. However, the primarily responsibility will be for designated sites as assigned with in-house food operations. The Manager is also responsible and accountable for developing, implementing and understanding BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities. May lead health authority and provincial food policy committees and working groups as required.

As a Manager, Food Services with Vancouver Coastal Health you will:

• Be responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority’s template and framework approach) for their facilities/sites.
• Collaborate with BISS colleagues and the Regional Director/Regional Manager, be responsible for building and maintaining exceptional customer service, and may be responsible for operational service provider relations that deliver consistent performance to commonly required standards.
• Anticipate changes at their designated site/facilities that impact services, and plan and implement mitigating strategies.
• Be a member of the leadership team, and expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

Education & Experience

• Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), supplemented by a minimum five (5) years’ recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated leadership ability and highly develops interpersonal and communication skills.
• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/service provider relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.
• Physical ability to perform the duties of the position.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Only short-listed applicants will be contacted for this posting

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