Support Services Manager – CSNM

Angel Food & Support Services is growing and is hiring a Support Services Manager to join our management team. Must be a Member of CSNM. The Support Services Manager manages the overall day to day operations of an organized, safe and cost effective Food Services, Laundry and Housekeeping departments; ensures food preparation, food safety practices and housekeeping & laundry procedures are followed in accordance with the established policies and procedures and licensing requirements; ensures high quality, nutritious and appealing meals, as well as clean, comfortable and safe environment for the residents and fellow staff members.

Responsibilities

Departments:

· Manage and evaluate departmental goals, objectives, policies and procedures to ensure the food services standards, food safety, sanitation and housekeeping standards, environment safety, cleanliness are met.

· Manage assigned budgets by monitoring expenditures and taking actions as required.

· Order, receive food services and housekeeping supplies and resolve discrepancies with suppliers.

Human Resources:

· Interview, hire, orient and coach staff in accordance with the facility’s orientation requirement.

· In consultation with Company Human Resources, evaluate, discipline and/or terminate staff as required.

Staffing:

· Provide leadership to staff by directing work activities, including defining, setting and communicating priorities, assigning work-loads and arranging department staff scheduling.

· Conduct monthly staff meetings to discuss policies, service delivery priorities and residents/staff concerns.

· Perform staff education in compliance with food services, infection control, health & safety and WHMIS standards.

· In the absence of the Company Senior Management/Human Resources, responsible for after hours on call staffing replacement.

Quality Assurance

· In partnership with Clinical Dietitian, ensure the nutritional and therapeutic requirements of the residents are met through menu planning and standardized recipes in accordance with required standards.

· Manage and maintain quality monitoring programs including regular Food Services and Housekeeping audits.

· Participate in the Accreditation activities of the facility.

Food Services:

· Plan, lead, direct and supervise the preparation and service of high quality food utilizing standardized operating policies and procedures.

· Plan and deliver seasonal menus that are compliant with all related regulations, fit the residents’ nutritional and therapeutic needs, and meets the facility and resident’s expectations.

· Implement menus and recipes according to nutritional and therapeutic diet needs of the facility.

· Review and modify standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.

· Plan and deliver catering events, special meals and programs as required.

Housekeeping & Laundry:

· Oversee the cleaning procedures of the environment/clothing.

· Coordinate cleaning schedules of the facility and ensure processes follow infection prevention practices.

Other:

· Participate as a member of the management team by attending meetings and serving on Committees (i.e. Occupational Health & Safety) as required.

· Identifies and implements systems and processes which ensure the facility remains fully operational during emergency situations.

· Build effective working relationships with individuals within and outside the organization including residents, families, vendors, contractors, health authorities, licensing bodies and other external agencies.

· Performs other related duties as required.

· Conduct all fire Drills and other emergency drills as per the facility Policy.

*Qualifications and Skills

· Member of Canadian Society of Nutrition Management

· Culinary certificate from recognized Institution preferred

· Previous working experience in long term care and assisted living facility

· Food Safe Certificate Level 1 & 2

· WHIMS certificate

· Must obtain a Criminal Record Check clearance performed by BC Ministry of Public Safety & Solicitor General

· Vaccinations as required by the Facility

Job Type: Full-time

Pay: From $35.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Work Location: In person

Apply here.