Manager of Support Services

SUMMARY OF POSITION

Reporting to the Director of Property Services, the Manager of Support Services (MSS) is a member of a strong leadership team, working together with the Care Management team as well as Recreation. The MSS is responsible for providing organized cost-effective service for the Food Services and Environmental Services (housekeeping & laundry) at Burnaby Lodge.

Operations (Environment and Kitchen)

• Oversees day to day operations of Food Services and Environmental
• Develops and monitors cost control
• Interviews vendors and purchases supplies as
• Ensures all food services, housekeeping, and laundry equipment is maintained in proper working
• Oversees the storage of Laundry and Housekeeping chemicals and other related
• Records department costs, maintains inventory, and regularly checks storage areas for stock
• Provides leadership (Chairs) to the OHS

Specifics to kitchen

• In conjunction with the Dietitian, ensures the nutritional requirements of the residents are
• Plans and implements menus for special
• Evaluates and monitors meal preparation and services to ensure established standards of quality, quantity and food safety are maintained.
• Estimates food and non-food requirements; purchases and receives supplies; resolves discrepancies with suppliers; and ensures supplies are stored and maintained in a safe manner, and all equipment are in good functional condition.
• Records accurately pertinent information regarding status of residents’ dietary needs through regular contact with the Dietitian and Care Management team.
• Conducts a variety of audits such as sanitation, safety and food service, in addition to preparing Quality Indicator reports.
• In the absence of the Dietitian, ensures clinical responsibilities are

Human Resources

• Manages staff by performing duties such as interviewing, hiring, evaluates employee performance; disciplines employees; attendance management, WSBC administration.
• Pro-actively identifies staffing and employee relations issues and seeks timely resolution, ensuring consistency with collective agreements, policies and procedures.
• Defines duties and routines, organizes workload, and arranges and oversees staff scheduling to ensure adequate coverage is maintained at all times.

Departmental & Financial

• Establishes priorities and identifies opportunities and areas for
• Contributes to operational planning and resolves critical issues as they
• In consultation with the Director of Property Services and Finance, contributes to the creation, annual review and monitors annual budgets/capital plan.
• Prepares a variety of written reports to the Director of Property Services, the CEO and others, as
• Performs other duties as

What you bring:

Education Training and Experience:

• Grade 12 plus graduation from a recognized two-year program in Nutrition Management and a current member of the Canadian Society of Nutrition Management.
• Experience in managing Housekeeping and Laundry Services
• Three years’ recent related management experience in long- term care
• Current certificates in Food Safe Level I Basic and Level II
• Skilled in computer use (Microsoft Office Suite) and other technologies relevant to the

Skills & Abilities:

• Strong verbal and written communication skills when communicating with residents, families and employees at all levels of the organization.
• Ability to work within a multi-disciplinary team and prioritize
• Ability to develop and maintain effective interpersonal and productive working relationships, and to communicate, direct, and coordinate staff in a cooperative and responsive manner.

What we offer:

• Annual Salary range depending on experience: $75,000 to $85,000
• An organization with growing prospects and a passionate work environment
• Paid vacation starting at 4 weeks
• Benefits include Extended health and contribution to Municipal Pension

Interested in this position? Reach out to Dom Robinson, HRM, to obtain the full job description and for any additional information or directly send cover letter and resume to HR@fairhaven.bc.ca.

For more info about Fair Haven, please visit https://fairhaven.bc.ca/

Fair Haven Homes Society values equitability, diversity and inclusivity. Our recruitment standards seek to ensure all individuals are treated in a culturally safe manner.