General Manager

Chartwell Victoria Harbour will exceed your every expectation about what it’s like to live in a senior living community. We offer a holistic approach to active aging, which inspires all who live with us to embrace a social, healthy, and independent retirement. Beautifully designed apartments with full kitchens and harbour views, outstanding active living opportunities, stunning on-site amenities—including a full-service restaurant and pub—and a blend of personalized services and à la carte offerings all contribute to a refined, yet vibrant lifestyle that encourages living life to the fullest.

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results:

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in a the Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.

Why You’ll Love Working at Chartwell:

• Training: A blend of self-learning, guided training, protected time onboarding, as well as ongoing learning and development with your leader and other experienced mentors
• Comprehensive Benefits: Including health and dental coverage, helping promote wellness and support for you and your family
• RSP Matching: Plan for your future with our Registered Savings Plan (RSP) matching program
• Paid Time Off: Enjoya generous vacation entitlement and other accrued paid leaves to recharge and maintain a healthy work-life balance
• Employee Wellness and Support: Access wellness programs and support plans that prioritize your mental and physical health
• Career Growth: We offer continuous learning opportunities and room for career advancement in a fast-paced, growing organization
• Empowerment: Take ownership of your role with independence and autonomy to drive residence occupancy and satisfaction
• Modern Tools: Use the latest software to analyze business trends and develop winning strategies

Job Type: Permanent

Pay: $97,000.00-$105,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• On-site gym
• On-site parking
• Paid time off
• VRSP

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 3 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person

Apply Here NOTE: Unable to locate job on Chartwells site. Application is through Indeed.