Director of Food and Beverage

Job Title: DIRECTOR OF FOOD & BEVERAGE
Location: Cypress Mountain Resort
6000 Cypress Bowl Road, West Vancouver, BC V7V 3N9
604-926-5612 www.cypressmountain.com
Department: Food & Beverage
Status: Full Time/Year-Round (FTYR)
Reports To: General Manager – Cypress Mountain & SVP of Food & Beverage – Boyne Resorts
Start Date: April 2024
Cypress Mountain is recruiting a Food & Beverage Director that has a passion for food and is a true leader that
thrives in supporting the F&B team towards common goals. This involves providing direction, fostering a
positive work environment and continuous training. The successful candidate will lead the F&B team of
approximately 180 members, in the delivery of high-quality food and beverage service while managing the
operations including the Cypress Creek Grill, the Crazy Raven Bar, Hollyburn Lodge and five other grab-and-go
style outlets. This is a senior leadership position based at the ski resort.
DUTIES & RESPONSIBILITIES (include but not limited to the following):
Guest-Centric Approach:
 Anticipate guest needs but also analyze guest feedback and market trends to make data-driven
decisions aimed at improving guest satisfaction.
 Demonstrate a commitment to creating exceptional guest experiences throughout the organization.
 Develop and implement training programs to enhance staff’s hospitality skills.
Service and Culture Development:
 Cultivate a culture of service excellence through attention to detail.
 Manage and lead the F&B team by example, providing guidance, training, and support to achieve
exceptional service standards.
 Embrace the company’s core values:
o K.R.P. – Kindness, Respect and Professionalism in every interaction
o L.E.A.D.- Long Term Thinking, Excellence in Execution, Attitude is Everything and Develop Great
People
Menu Innovation and Quality Improvement:
 Collaborate menu development with the culinary team, to stay on trend with industry standards and
guest preference.
 Stay up to date on emerging technology to maintain a completive edge in the industry.
 Implement strategies to improve the quality of food offerings, aiming to be recognized for both
exceptional service and outstanding cuisine.
 Develop a reputation for the quality of food offerings to complement exceptional service.
Team Leadership and Development:
 Recruit, develop, and manage a highly skilled and service-oriented team.
 Implement continuous training programs focused on hospitality, service standards, and industry trends.
 Foster a deep understanding of and commitment to achieving all divisional Key Performance Indicators
(KPIs), including NPS scores, team member engagement.
Collaborative Business Growth:
 Work collaboratively to develop a comprehensive summer business plan, emphasizing hospitality-driven
initiatives.
 Activate summer events to generate business and enhance the overall guest experience.
 Plan and execute promotional events, special menus, and marketing initiatives to attract and retain
guests.
Financial Management:
 Set and maintain financial targets for revenue growth while prioritizing service quality and a variety of
menu offerings.
 Monitor and control operational costs including food and labour expenses, to achieve budgetary goals.
 Implement strong inventory and financial controls, ensuring efficient operations.
Supplier Relationships and Purchasing:
 Establish and maintain strong relationships with suppliers, negotiating contracts to ensure favourable
terms and pricing.
Maintenance and Capital Management:
 Track maintenance and capital needs, ensuring a safe and aesthetically pleasing environment for guests.
Communication and Collaboration:
 Regularly communicate with other senior leadership and departments around the mountain.
 Provide routine progress updates to the General Manager& SVP on resort and department goals.
Safety:
 Demonstrate safety consciousness with guests, resort, and co-workers.
 Work closely with the Health & Safety team to promote adherence to & creation of SWP’s for the F&B
department to reduce risk.
QUALIFICATIONS/COMPETENCIES:
 7+ years of progressive experience in Food and Beverage management.
 Strong leadership skills with the ability to inspire and motivate a diverse team.
 Excellent organizational and strategic planning capabilities.
 In-depth knowledge of culinary trends, menu development, and food safety standards.
 Proven experience in elevating hospitality standards and developing a culture of service excellence.
 Commitment to delivering high-quality food.
 Exceptional communication and people skills.
 Analytical mindset with the ability to interpret data and make strategic recommendations.
 Excellent time management and organizational skills.
 Ability to multi-task in a demanding environment.
 Well organized, punctual, hardworking, self-motivated, and outgoing.
 Ability to remain organized and courteous when under pressure.
 Adaptable to work effectively in a diverse and ever-changing working environment.
 Proficient in Microsoft Office.
 Experience in F&B within a ski resort, outdoor recreation, or tourism industry is highly desirable.
CERTIFICATES, LICENSES, REGISTRATIONS:
 Degree in Hotel/Restaurant Management or related field of study.
 Food Safe Level 2
 Serving It Right
 Must be able to legally work in Canada.
 Valid driver’s license
 A dependable/insured vehicle with winter tires to get to/from work (no shuttle service in the off-season
months)
WAGE/BENEFITS:
 Annual Wage: $ 100,000 – $120,000 DOE
 Benefits package
 Annual bonus program
 Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits
 Season pass(es) for immediate family (including spouse and minor children)
 Free Lessons & Discounts in both F&B and Big Bear Sports
 FUN work atmosphere in unique environment!
TO APPLY:
Cypress Mountain is an equal opportunity employer and encourages candidates of all backgrounds to apply. If
you are passionate about Food and Beverage and thrive in a collaborative environment, we invite you to apply for this exciting opportunity www.cypressmountain.com/employment
The above description is a general overview of the responsibilities of the position but is not intended to be all encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the dynamic needs of the department and Cypress Mountain Resort as a whole.

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